Privacy policy

At Pono, we are committed to protecting the privacy and confidentiality of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the information you provide to us. We assure you that we do not provide any information to third parties except as described in this policy or with your explicit consent.

Information Collection:

  • We collect personal information that you voluntarily provide to us when you interact with our website, make a purchase, or communicate with our customer support team. This information may include your name, email address, shipping address, billing information, and other relevant details.
  • We may also collect certain non-personal information automatically when you visit our website, such as your IP address, browser type, device information, and browsing patterns. This information helps us enhance your user experience and improve our services.

Use of Information:

  • We use the collected information to process your orders, fulfill your requests, and provide you with the products and services you have purchased.
  • Your personal information may be used to communicate with you, respond to your inquiries, and provide customer support.
  • We may use the information to send you promotional materials, updates, and newsletters, but only if you have opted to receive such communications.
  • We may aggregate non-personal information for statistical purposes or to improve our website's functionality and performance.

Information Disclosure:

  • We do not sell, trade, or otherwise transfer your personal information to third parties for marketing, advertising, or other purposes without your explicit consent.
  • We may share your information with trusted third-party service providers who assist us in operating our business and providing services to you, such as shipping companies or payment processors. However, these partners are contractually obligated to keep your information confidential and secure and are not permitted to use your information for any other purpose.
  • We may disclose your information if required by law to protect our rights or to comply with a legal process, such as a court order or subpoena.

Data Security:

  • We employ industry-standard security measures to protect your personal information from unauthorized access, loss, or alteration.
  • We use secure socket layer (SSL) technology to encrypt sensitive data during transmission.
  • Despite our efforts to maintain the security of your information, please be aware that no method of electronic storage or transmission is entirely secure, and we cannot guarantee absolute security.

Your Choices:

  • You have the right to update, correct, or delete your personal information by contacting our customer support team.
  • You can choose not to receive promotional emails or newsletters by following the unsubscribe instructions provided in those communications.

Children's Privacy:

  • Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us immediately.

Updates to the Privacy Policy:

  • We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the revised policy on our website and indicate the date of the last update.

Contact Us:

  • If you have any questions, concerns, or requests regarding our privacy practices, please contact our customer support team at support@ponopillow.com.

Please note that this privacy policy is subject to change without prior notice. It is your responsibility to review the policy periodically to stay informed about any updates or modifications.